Returns & Exchange Policy

WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 7 days from the date of delivery to claim for the return or exchange if:
 The item(s) is faulty, damaged, or defective at the time of delivery.
 The product/s must be unused, in the original packaging with labels and
protective stickers attached.
 The product received does not match the size ordered.
HOW DO I APPLY FOR THE RETURN?
 You must notify us within 7 days of delivery by writing to [email protected]
or by calling at 0314-3051748. At Headtoheelz, we look at each dispute on a
case-by-case basis and tries to be fair to both parties.
 The replacement will be sent in case of a defected/faulty/damaged item. You
will be required to email photographic evidence of the defective item at
[email protected], within 7 days of purchase before any claims can be
processed.
 Please note that customers are responsible for the cost of returning the items
to us & also the shipping charge of Rs.160 will be added when we ship the
item back to you.

WHEN WILL MY RETURN BE PROCESSED?
 We aim to process all returns with 5-7 working days of receipt.
 During busy sale events please allow up to 14 working days for your return to
be processed.
WHAT IS YOUR SIZE EXCHANGE POLICY?
 In the event you are unsatisfied with the size you purchase and would like to
receive a different size, you are most welcome to send your purchase back to
Headtoheelz by contacting us via email at [email protected] within 7 days
of the delivery date.
 The product/s must be unused, in the original packaging with labels and
protective stickers attached.
DO YOU OFFER REFUND?
 Unfortunately, we don’t offer any refunds however in the case where we won’t
be able to offer an exchange or any solution we may offer a refund in the form
of store credit.
 In the case of refund shipping and handling charges will not be refunded.
 The minimum period for processing refund is 7-10 working days.
RETURNS: SALE & DISCOUNTED ORDERS
Exchanges during a sale or on a discounted product are ONLY applicable if there was a
mistake by packing staff and the product received does not match the product you have
ordered.
There are certain scenarios where it is difficult for us to support returns & exchanges.
Such scenarios include but are not limited to the following:
 Exchange request is made outside the specified time frame.
 The product is damaged because of use.
 The product was tampered with.
Note: For further queries about exchanges and returns, please contact us at 0314-3051748
or email us at [email protected]